Policies

TWO DAY CANCELLATION POLICY

• Cancelling or rescheduling one day before your initial visit will preclude you from becoming our patient.

FIVE REASONS THAT WILL PREVENT YOU FROM BECOMING OUR PATIENT

1. Your voicemail is full or inactive
2. Cancelling or rescheduling  one day before your initial visit
3. Not showing up to your first visit or being more than 10 minutes late
4. Insurance being delinquent or inactive
5. Having been terminated in the past 

TO BECOME OUR PATIENT

1. You must have Insurance we do not accept Self Pay patients
2. Complete "Register and Schedule Online" 
3. We will verify your insurance
4. Call you to schedule your first visit
5. Thereafter  you can schedule online

YOUR CO-PAYMENT AND DEDUCTIBLE APPLY TO ALL VISITS

• All late appointments are cancelled after 10 minutes 
• Your Co-Payment and Deductible apply to all visits

TERMINATION FROM PRACTICE

• Three Cancellations/Reschedules - Same day or one day before your visit
• Two No-Shows - Without calling to cancel 
• The above policies are cumulative and they do not reset at the end of the year
• Full or disconnected voicemail - After 3 attempts
• Non-Compliance to follow-up care due to abnormal test results - After 30 days
• Being confrontational, hanging up the phone, and/or using profanity 
• For a complete overview of our practice, click on "FAQ"

 ALL DECISIONS MADE BY OUR SENIOR PARTNER ARE FINAL