Policies

• Every time you make an appointment you will receive a text with a link
• You have until 5 p.m. the next day to activate and complete the forms
• Failure to do so will cancel your visit exactly at 5:01 p.m.

• Minimum 2 days - No Exceptions

• If you are using the Parking Garage allow 5 minutes to get to our office
• Please plan accordingly
• If you are more than 10 minutes late - You Will Be Turned Away - No Exceptions
• Each patient is allocated a full half hour with Dr. Coker
• If you are 9 minutes late that drops your time with her to 21 minutes

• Not completing your check-in form in your phone on time x 2
• Cancelling your first visit one day before your scheduled appointment
• Not showing up to your first visit or being more than 10 minutes late
• Been under the age of 18 
• Having a voicemail that is full or inactive
• Your first and  last name on your ID and Insurance do not match
• Being rude, entitled, and/or using profanity
• WRITTING IN ALL CAPS WHILE BEING RUDE
• Having been terminated in the past

• Click here to "Register" 
• We will call you back once your insurance is verified

• Full or disconnected voicemail - After 3 attempts
• Refusing follow-up care due to abnormal lab results
• Abnormal results can only be discussed in person
• Three cancellations/reschedules one day before your visit
• Being confrontational, hanging up the phone, and/or using profanity

* These policies are cumulative, they do not reset at the end of the year 

* For a complete overview of our practice, click on "FAQ"