Policies

• We do not perform swab testing
• We do not perform antibody testing
• We do not provide lab orders for testing
• The nearest site for all these tests is at Marlins Stadium

• Must be scheduled on the phone
• Thereafter you can schedule online

• Every time you make an appointment you will receive a text with a link
• You have until 5 p.m. to complete the forms
• Failure to activate your account will cancel your visit at 5:01 p.m.
• New patients: Not completing your online registration X 2 will preclude you from becoming our patient

• Minimum 2 days - No Exceptions

• Please arrive 15 minutes prior to your scheduled visit
• If you are more than 10 minutes late - You Will Be Turned Away - No Exceptions
• New Patients: Arriving 10 minutes late will preclude you from becoming our patient

• Cancelling your first visit one day before your scheduled appointment
• Not showing up to your first visit or being more than 10 minutes late
• Been under the age of 18 or over 65
• Having made an appointment and not completed your online registration x 2
• Having a voicemail that is full or inactive
• Hanging up the phone, being rude, entitled, and/or using profanity
• Having been terminated in the past

• Click here to "Register" 
• We will call you back once your insurance is verified

• Full or disconnected voicemail
• Refusing follow-up care due to abnormal lab results
• Abnormal results can only be discussed in person
• Making appointments and not completing the online check in
• Cancelling/rescheduling one day before your visit
• Being confrontational, hanging up the phone, and/or using profanity

* These policies are cumulative

* Once they add up to 3 VIOLATIONS patient is discharged - No Exceptions

* These policies do not reset at the end of each calendar year 

* For a complete overview of our practice, click on "FAQ"