Policies

• All patients must wear a mask 
• If you don't have one, we will provide one for you
• Refusing to wear one will cancel your visit

• New patients must register online first
• Existing patients must register first if their insurance has changed
• We will call you back once your insurance has been approved
• You can schedule up to 2 weeks into the future at all times

• Minimum 2 days - No Exceptions

• After 10 minutes - All visits are cancelled - No Exceptions 

• You will receive a text with a link
• Failure to complete forms will cancel your visit at 5:01 p.m.

• Hanging up the phone, being rude, entitled, demanding and/or using profanity
• Having a voicemail that is full or inactive
• Same day cancellation for your initial visit
• Cancelling  or Rescheduling your visit one day before your scheduled appointment
• Showing up to your first visit more than 10 minutes late
• We are a mature practice accepting only 5 to 10 new patients per month
• These policies have been in place since 2012 - We Make No Exceptions

• Cancelling your appointment one day before your scheduled visit
• Cancelled  appointment due  to being more than 10 minutes late 
• Violating our Paperless & Automated Check-In
• Having a voicemail that is full or inactive

* These infractions are cumulative - 3 Strikes and patient is discharged 

We have zero tolerance to the following:

• Hanging up the phone, being rude, entitled, and/or using profanity
• Refusing to wear a mask
• Waiting longer than 3 months to do labs ordered by Dr. Coker
• Refusing follow-up care due to abnormal lab results
• Being non-compliant to Dr. Coker's direct instructions 

 * For a complete overview of our practice, click on "FAQ"