Policies
ALL VISITS REQUIRE A COVID-19 VACCINATION CARD
- No Exceptions
ONLINE CHECK-IN
- Once you have an appointment you will receive a text with a link
- Please complete forms in your phone by 5:01 p.m.
- Failure to do so will cancel your visit - No Exceptions
CANCELLATION / RESCHEDULE POLICY
- Minimum 2 days - No Exceptions
LATE POLICY
- After 10 minutes - All visits are cancelled - No Exceptions
NEW PATIENTS
- We are a mature practice founded in 2012
- Surpassing 5,000 patients in 2020
- Currently accepting 4 new patients per month ages 18 to 64
NEW PATIENTS: Reasons that will prevent you from becoming a patient
- Not completing your FIRST online checking and medical history
- Not showing up to your FIRST visit
- Hanging up the phone and/or being confrontational or rude
- Having a voicemail that is full or inactive
- Violating our Cancellation, Reschedule, and/or our Late Policy
ESTABLISHED PATIENTS: Three strikes policy - Termination from practice
- Not completing your online checking and medical history by 5:01 p.m.
- Not showing up to your visit
- Having a voicemail that is full or inactive
- Violating our Cancellation, Reschedule, and/or our Late Policy
- Two cumulative violations = On-line scheduling revoked
- Three cumulative violations = AUTOMATIC DISCHARGE
- your medical records will be transferred to a physician of your choice
IMMEDIATE TERMINATION FROM PRACTICE
- Hanging up the phone and/or being confrontational or rude
- Refusing to wear a mask
- Not coming back for follow-up care due to abnormal lab results
- Waiting longer than 3 months to do labs ordered by Dr. Coker
- Nonpayment from insurance on outstanding balance after 6 months
* For a complete overview of our practice, click on "FAQ"