Policies

• You cannot be seen by Dr. Coker if you are waiting for Covid-19 results
• You must wait until your results come back negative
• You will be screened at our door before your visit
• If you lie about this and we find out later from the Health Department
• You will be terminated as a patient
• If you come back positive our practice will be shut down  for 2 weeks
• In that event we will pursue legal action against you for loss of revenue

TWO DAY CANCELLATION POLICY

• Cancelling or rescheduling one day before your initial visit will preclude you from becoming our patient.

FIVE REASONS THAT WILL PREVENT YOU FROM BECOMING OUR PATIENT

1. Your voicemail is full or inactive
2. Cancelling or rescheduling  one day before your initial visit
3. Not showing up to your first visit or being more than 10 minutes late
4. Insurance being delinquent or inactive
5. Having been terminated in the past 

TO BECOME OUR PATIENT

1. You must have Insurance we do not accept Self Pay patients
2. Complete "Register and Schedule Online" 
3. We will verify your insurance
4. Call you to schedule your first visit
5. Thereafter  you can schedule online

YOUR CO-PAYMENT AND DEDUCTIBLE APPLY TO ALL VISITS

• All late appointments are cancelled after 10 minutes 
• Your Co-Payment and Deductible apply to all visits

TERMINATION FROM PRACTICE

• Being confrontational, hanging up the phone, and/or using profanity
• Three Cancellations/Reschedules - Same day or one day before your visit
• Two No-Shows - Without calling to cancel 
• Full or disconnected voicemail - After 3 attempts
• Non-Compliance to follow-up care due to abnormal test results - After 30 days
• The above policies are cumulative and they do not reset every year
• For a complete overview of our practice, click on "FAQ"

 ALL DECISIONS MADE BY OUR SENIOR PARTNER - MARC MARCHELLO - ARE FINAL