These 40+ questions are listed in the frequency by which they are asked:
1. Does Dr. Coker prescribe or refill controlled substances?
A. No. They include the following:
CONTROLLED SLEEP MEDS
If you need refills on any of these medications you can contact:
15100 NW 67th Ave Suite 203
Miami Lakes, FL 33014
* Please understand we are NOT recommending this practice.
We just happen to know they refill controlled substances.
2. Can I schedule a visit with Dr. Coker if my insurance has not paid my bill in over 3 months?
A. Yes. However, you must first pay your outstanding bill. After your insurance settles the account we will reimburse your payment. It may also be a good idea for you to call them to help expedite the process.
3. Are all appointments really cancelled after 10 minutes?
4. What type of medicine does Dr. Coker practice?
A. Dr. Coker practices traditional western medicine, which in many cases is not compatible with holistic and/or alternative medicine.
5. Since your office is at Mercy Hospital are visits billed as a Hospital Benefit?
A. No. Our office is located at the Mercy Campus but we are not affiliated with the Hospital.
6. I have read your "Policies" section. How do you stay in business with so many strict rules?
A. Our practice was created in 2012 for patients who need to see Dr. Coker on-time.
In order to achieve this goal daily we have rules that some people don't want to follow. We understand, we are not for everyone, and we are grateful for the concern these individuals have for the well being of our practice. However, having over 5,000 established patients allows us to hand pick the 5 to 10 new patients we accept each month who are more than happy to follow our "strict" rules.
7. Why do I need to do so much "paperwork" in my phone every time I make an appointment? I never had to do this before.
A. Yes you did. The difference was that before the pandemic you did it when you got to the office with a pen and paper and now you have to do in your phone. The length of the "paperwork" depends on how long it has been since your last yearly physical.
8. Does your practice personally recommend specialists?
9. How can I find a good specialist?
A. We recommend you take the following steps:
10. Can Dr. Coker call me back?
A. Dr. Coker does NOT call back the following individuals:
11. I am a current patient can she call me back?
A. Yes, with this exception: Abnormal lab results can only be discussed in person not on the phone.
Please understand the following guidelines:
12. Does Dr. Coker's make all final decisions?
A. Dr. Coker makes all final Medical-Decisions. All other matters, including adhering to office policies and discharging patients due to non compliance are made by our Senior Partner Marc Marchello.
13. Are you open on the weekends?
A. No. Our hours are Monday through Friday 9 a.m. to 5 p.m. and we are closed for lunch daily between 1 and 2.
14. I have been calling your office and I keep getting your voicemail. Why is that?
15. Will my insurance pay for 2 physicals done on the same calendar year?
16. Can I pay out pocket for a second physical?
A. No. We do not take self pay patients.
17. Can I have a physical and a consultation on the same day ?
18. What is the difference between a physical and a consultation?
A. One is a preventative visit, the other is a problem focused visit.
19. My last physical was less than a year ago, can I schedule one with you now?
A. This may seem like a simple question to answer but it is not. Here are the variables:
20. My physical was done more than a year apart and I still got billed for it, why is that?
A. Here is a list of the most common reasons:
21. I got a bill for the follow-up visit to my physical that should have been covered by my insurance.
A. That is not correct:
22. I came in for my FREE yearly physical and it got billed as a consultation. Can you resubmit it?
A. If in the middle of a physical you start discussing any symptoms. It stops being a physical and it turns into a consultation. And no, it cannot be resubmitted as a physical, that would be fraud.
23. I have blood work and labs from a different doctor that I want Dr. Coker to review, can you bill this visit as a physical ?
A. No. A visit to go over labs is a consultation, to bill it as a physical would be fraud.
24. Why are patients required to have voicemail, text, and email?
A. Being able to reach patients is extremely important, especially when it involves time sensitive lab results. Not having all 3 will disqualify you from becoming our patient.
25. Are patients really terminated if their voicemail is full or disconnected 3 separate times?
26. How long has Dr. Coker been in practice ?
A. Since June 2000.
27. Does Dr. Coker speak Spanish?
28. Does anyone in your office speak Spanish?
29. I made an appointment online and it was cancelled. Why did this happen?
A. There are many reasons why this would happen, we will list some of them here:
30. Can I schedule a fasting blood draw in the afternoon?
A. No. All fasting blood draws must be done before 11 a.m.
31. How do I get my lab results?
A. Follow these steps:
32. Can I refuse a follow up appointment to discuss abnormal test results?
A. If your results are abnormal we will do our due diligence to contact you. If you refuse a follow-up appointment or if we do not hear back from you within 30 days, you will receive a certified letter terminating our Doctor/Patient relationship.
33. Does your practice do "Executive Physicals"?
A. No. Ask your employer where to go for one.
34. Can I make a first time appointment for someone else?
35. Can I have my assistant/spouse/significant other make an appointment for me?
A. No. If you are an adult who wants someone else to handle your medical care, we are not the practice for you.
36. My child is 19 can I have access to his/her medical records?
A. No. Your child became an adult at 18, all his/her records are private.
37. Can I give my husband/wife/parent/significant other full authority over my medical records?
38. I am an existing patient, can your office prescribe new medications over the phone?
A. No. This policy includes medications for colds, flu like symptoms, UTIs, allergies, etc.
39. Can your office prescribe existing medications over the phone?
A. Yes, within 30 days of your last visit
40. How long can your office refill BCPs or prescriptions for chronic conditions?
A. Up to one year from your last physical. After 365 days you will need to schedule a physical.
41. Can I get to your office taking public transportation?
A. Yes. Metro Bus 12 has a stop at Mercy Hospital.
Please Note: Arrival times are erratic, plan accordingly.
All late appointments are cancelled after 10 minutes - No Exceptions.
42. I have not seen Dr. Coker for a few years. Has your office moved?
A. Since our grand opening on December 12th, 2012 these have been our addresses:
1757 SW 3rd Avenue
1390 Brickell Avenue
2250 S. Dixie Highway
As of 2021 we are at:
Mercy Hospital Campus - Not affiliated with the Hospital - 3661 S. Miami Avenue Suite 605
43. I wrote you an email and did not hear back?
A. Our HIPAA compliant email is MiamiFamilyMedicine@gmail.com
It is only used to upload medical documents and it does not provide personal correspondence.
For everything that requires a response, please call our office.
Thank you for taking the time to read our FAQs. If you did not find your answer call 305-392-0449.